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In a notable shift within Togo’s fixed broadband landscape, YAS Togo has surpassed Canalbox in terms of Quality of Experience (QoE) for fiber-to-the-home (FTH) services in 2025. This is according to the latest annual assessment published by Autorité de régulation des communications électroniques et des postes, which evaluates the performance of fixed internet services nationwide.
YAS Togo achieved a total score of 70,146 points, outperforming Canalbox, which recorded 65,754 points. This result marks a significant turnaround, as Canalbox had maintained the top position in both 2023 and 2024.
A closer look at the metrics reveals that YAS Togo leads across nearly all key performance indicators, with the exception of latency. The operator posted average download and upload speeds of 45 Mb/s and 14.83 Mb/s, respectively, compared to Canalbox’s 39.69 Mb/s and 9.42 Mb/s.
In terms of web browsing performance, YAS Togo recorded a success rate of 52.85%, ahead of Canalbox’s 48.31%. The same trend is observed in video streaming performance on YouTube, where YAS Togo achieved a success rate of 71.37%, significantly higher than Canalbox’s 64.98%.
However, Canalbox retains a competitive edge in latency, with an average response time of 12.95 milliseconds, compared to 22.50 milliseconds for YAS Togo.
Regionally, the Togolese subsidiary of Axian Telecom ranks 4th out of 18 operators assessed, while Canalbox Togo holds the 8th position.
Despite these improvements, the regulator highlights a paradox: the quality of experience for fixed internet services remains below that of mobile networks, even though fiber technology is expected to deliver superior speeds and overall performance.
Indeed, in 2025, Togo’s two mobile operators secured the top two positions in the nPerf QoE rankings across the Union économique et monétaire ouest-africaine (UEMOA) region.
In light of these findings, the regulator commended ongoing efforts by internet service providers but urged them to intensify investments in infrastructure and service optimization to deliver a more consistent and satisfying user experience.
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